At Erovenus, we offer free shipping across the globe to ensure a convenient and seamless experience for our customers. However, due to domestic import laws, we are unable to ship to the following destinations: Islamic countries, India, African countries, Brazil, and Moldova.

In-Stock Sex Doll Shipping

Enjoy fast and reliable shipping from our overseas warehouses in the United States, EU (European Union), Canada, and Australia. If you select an in-stock doll available in your region, it ships directly from the nearest warehouse for quick delivery.

Processing Time: Orders are processed within 24-48 hours on weekdays.
Shipping Time: Delivery typically takes 3-5 business days.

If the product you’ve chosen is unavailable in our local warehouses, we will arrange direct shipping from our factory to ensure prompt delivery. This process usually takes about 2 weeks.

Need delivery to a FedEx/UPS store? Simply specify the store address at checkout, or let us know before the package is shipped.

Customized Sex Doll Shipping

For customized orders, your doll is crafted directly at our factory with care and precision.

Production Time: 7–10 days (about 1–2 weeks)

Shipping Time:

  • US: About 2 weeks

  • UK / CA / AU: About 2–3 weeks

  • EU: About 3–4 weeks

Total Time: From production to delivery, most customized dolls arrive in around 3-4 weeks, depending on the destination.

Erovenus Partners with FedEx and UPS for Reliable Delivery

At Erovenus, we’ve partnered with FedEx and UPS, two of the most trusted logistics companies, to ensure timely and reliable delivery for our customers. We understand that on-time delivery is crucial, and our collaboration allows us to meet and exceed expectations.

Customs Duties and Taxes

In some countries, import taxes may be required upon delivery. These typically range around $100, depending on the doll and local regulations. As the buyer, you are responsible for these fees. However, Erovenus is here to assist you throughout the process to make it as smooth as possible.

For Australian and Canadian Customers:

Additional import taxes and fees may apply. Once you place an order, our customer support team will provide all necessary details regarding any associated costs and guide you through the process.

Countries & Import Fees:

USA: No import taxes or fees.
* Note: Due to distance, packages shipped to Hawaii and Alaska will incur a $200 charge.

Europe: Most European Countries including Germany, France are tariff-free.
*Please be informed that non-European Union countries, including the United Kingdom, Switzerland, and certain island territories, require tariffs based on package weight and the regulations of local customs offices. Additionally, some European countries, such as Lithuania and Croatia, set weight limits for shipping packages.

Asia: Countries like Japan, Taiwan, Malaysia, and Singapore are exempt from import duties.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. Please note, it may take 1-3 days for updates to appear in the courier system. If no updates are available after this time, feel free to contact us at [email protected].

Still Haven’t Received Your Order?

If your package is marked as delivered but hasn’t arrived:

Damaged or Incorrect Items:

  • Inspect your package upon arrival. If damaged, take photos or videos immediately and file a claim with the courier. We’ll assist if needed.
  • If the wrong product is delivered, provide photographic evidence to us, and we’ll ensure a replacement is sent.

Returns and Exchanges:

  • Contact us first at [email protected].
  • Do not return or reject the package without authorization. The shipping address on the box cannot be used for returns.
  • Ensure the internal plastic packaging of the doll remains unopened for any return or exchange.

Shipping Restrictions and Address Requirements

  • No P.O. Boxes: Please provide a physical street address for delivery.
  • Restricted Destinations: Due to import laws, we do not ship to Islamic countries, India, Brazil, Moldova, or most African countries.

Privacy is Our Priority

Your privacy is of utmost importance. All orders are shipped in plain, unbranded brown boxes with no indication of the contents, ensuring complete discretion.

Erovenus is committed to making your shopping experience smooth, secure, and private. If you have any questions, our dedicated customer support team is here to help. Shop with confidence!