Contact Us
Tap the chat bubble to start a conversation, or send us an email at [email protected]. We will respond within 24 hours.
*Live Chat is only available on weekdays, 9am to 6pm (UTC+8)
If you need technical support, please send an email to [email protected].
We will respond within 24 hours, on weekdays and weekends.
Contact us, our team will answer any questions and advice you have. Call us to learn more!
Call : +1 (213) 933-9323
*If no one answers your call, please leave a voicemail with your email address, and we will respond to your message ASAP.
Unit 08, 15/F, Witty Commercial Building, 1A-1L Tung Choi Street, Kowloon, Hong Kong
20 RUSSELL AVENUE, DUBLIN, Dublin 3, Ireland, D03 YN40
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Frequently Asked Questions
How long will it take for my sex doll to be shipped?
We process all orders within 24 hours on weekdays. For customized dolls, production requires approximately one week before shipping.
For in-stock dolls, we have warehouses located in the United States, Canada, and Europe, allowing us to ship orders within 24-48 hours after processing. Shipping Time: Delivery typically takes 3-5 business days after your order has been shipped.
Please note: Weekends and holidays are not considered business days.
Is Shipping Discreet?
We understand the importance of privacy, and we take every measure to ensure your confidentiality. All our sex dolls are shipped in plain, unbranded brown boxes with no indication of the contents.
Rest assured, your package will remain completely discreet, and neither the handler nor the courier will know what’s inside. Your privacy is our priority.
Are there any additional fees or charges beyond the purchase price and shipping?
We provide free regular shipping for all orders. However, for deliveries to Hawaii and Alaska, a shipping fee of $200 applies due to the extended distance. Click here to learn more!
How to Track My Order?
Once your product leaves our warehouse, you will receive an email with a tracking code within 24 hours. This code allows you to monitor your order’s progress.
Tracking numbers typically become active within 48 hours after you receive the email. If you’re unable to track your package after 48-72 hours, please don’t hesitate to contact us for assistance.
Note: Weekends and holidays are not considered business days for tracking updates.
What Payment Methods Are Accepted?
We accept all major credit and debit cards as well as PayPal. Your payment information is kept secure, and our customer support team is ready to assist you with any questions. Click here to learn more!
Can I Finance the Purchase of a Sex Doll?
Yes, we offer flexible financing options to make owning a high-quality sex doll more affordable. We understand it’s a significant investment, so our plans are designed to fit your budget. Explore more here!
What Should I Do If My Payment Fails?
If your payment fails during your purchase, follow these steps to resolve the issue:
Check Your Payment Details:
Ensure all payment information, such as card number, expiration date, security code, and billing address, is correct. Verify that you have sufficient funds or credit available.
Contact Your Payment Provider:
Reach out to your bank or payment provider for assistance. They can help resolve technical issues or clarify why the payment was declined.
Try an Alternative Payment Method:
If the issue persists, consider using another payment method, such as PayPal, a different credit card, or another accepted option. Visit our website or contact us to learn about available alternatives.
Contact Our Customer Support:
If you’re unable to resolve the issue, get in touch with our customer support team. They can assist you in troubleshooting, suggest alternative solutions, or guide you through completing your purchase.
Tip: Address payment issues promptly to avoid delays in processing your order. We're here to help ensure a smooth shopping experience!
What is the Currency on Erovenus?
Erovenus accepts payments in multiple currencies, including USD, CAD, GBP, AUD, and EUR, for your convenience.
