At EroVenus, we believe that your shopping experience should be as seamless and convenient as possible. That's why we offer free shipping to customers across the globe! We want you to enjoy your products without the stress of extra fees, and we strive to make your purchase as smooth as possible, from the moment you place your order to the time it arrives at your door.
However, due to various domestic import restrictions, we regret that we are unable to ship to the following regions:
Islamic countries, India, certain African countries, Brazil, and Moldova. We apologize for any inconvenience this may cause and appreciate your understanding.
In-Stock Sex Doll Shipping
We take pride in offering fast and reliable shipping to ensure you receive your products in a timely manner. Our dolls are shipped from overseas warehouses located in the United States, EU (European Union), Canada and Australia. When you choose an in-stock doll available in your region, it will be dispatched directly from the nearest warehouse, ensuring that you get it quickly.
- Order Processing Time: Orders are processed within 24-48 hours on weekdays.
- Shipping Time: Once your order is processed, delivery typically takes 3-5 business days for in-stock items.
If the doll you’ve selected is not available at your local warehouse, don’t worry! We will arrange for direct shipping from our factory, ensuring prompt delivery. In these cases, please allow for about 2 weeks for the shipping process to complete.
Delivery to FedEx/UPS Stores
Need to have your package delivered to a FedEx or UPS store? No problem! You can simply specify the store address at checkout, or let us know before we ship your package. We'll make sure your delivery reaches your preferred location for added convenience.
Customized Sex Doll Shipping
At EroVenus, we understand that a customized doll is more than just a purchase—it’s a personalized creation designed to meet your exact preferences. That’s why we take great care and attention in crafting each doll with precision and love, ensuring that every detail is perfect for you.
Production Time: Your customized doll is carefully crafted in our factory and typically takes about 1 week to complete. We work diligently to ensure that your doll is made to the highest standards of quality.
Shipping Time: Once your doll is ready, it will be shipped directly to you. Delivery usually takes around 2 weeks depending on your location.
Total Time: From the moment your order is placed to the moment it arrives at your door, you can expect your customized doll to reach you in about 3 weeks.
EroVenus Partners with FedEx and UPS for Dependable Delivery
EroVenus is proud to partner with FedEx and UPS, two of the most reliable and trusted names in shipping, to bring your order to you with speed and care. We understand how important it is to receive your order on time, and this collaboration allows us to ensure that your purchase arrives exactly when you expect it. Whether it’s a custom or in-stock doll, we’re committed to making your experience as smooth and seamless as possible from checkout to delivery.
Customs Duties and Taxes
When ordering internationally, it's important to be aware that some countries may require import taxes or customs duties upon delivery. These fees generally range around $100, depending on the specific doll and local regulations in your country. As the buyer, you will be responsible for these charges. However, we are here to assist you every step of the way to make sure the process is as straightforward and stress-free as possible.
For Australian and Canadian Customers:
For customers in Australia and Canada, additional import taxes or fees may apply. Once you place your order, our dedicated customer support team will reach out to you with all the necessary information about any potential costs and help guide you through the process.
Countries with No Import Fees:
- USA: No import taxes or fees.
- Europe: Countries including the United Kingdom, Germany, France, and others listed below are tariff-free.
- Asia: Countries like Japan, Taiwan, Malaysia, and Singapore are exempt from import duties.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. Please note, it may take 1-3 days for updates to appear in the courier system. If no updates are available after this time, feel free to contact us at support@erovenus.com.
Still Haven’t Received Your Order? We’re Here to Help!
We understand how excited you must be to receive your order, and we’re here to make sure everything gets to you safely and on time. If your package is marked as "delivered" but hasn’t arrived, here’s what you can do:
- Contact the Courier: Reach out to the courier company right away to see if they have any additional information or updates on your delivery.
- Notify Us: Please also get in touch with us at support@erovenus.com. Our team is ready to assist and will work with the courier to track down your package and ensure it gets to you.
Damaged or Incorrect Items? Let’s Resolve It Together
If you receive a package that’s damaged or contains an incorrect item, please take a deep breath—we’ve got you covered:
Damaged Items: Inspect your package as soon as it arrives. If you find any damage, take clear photos or videos of the packaging and the item. File a claim with the courier right away, and then let us know so we can assist you in resolving the issue.
Incorrect Items: If the wrong product is delivered, simply provide us with photographic evidence, and we will arrange a replacement at no extra cost.
Your satisfaction is our top priority, and we’re here to ensure that any issue is handled quickly and efficiently.
Returns and Exchanges
If you need to return or exchange your item, please follow these steps to make sure everything goes smoothly:
Contact Us First: Always reach out to us at support@erovenus.com before initiating a return. We want to make sure everything is handled properly.
Do Not Return Without Authorization: Please do not return or reject the package without getting approval from us first. The shipping address on the box is not valid for returns, so contacting us first is essential.
Unopened Internal Packaging: If you're considering a return or exchange, make sure the internal plastic packaging of the doll remains unopened. For health and hygiene reasons, we can only accept returns or exchanges on items in brand-new condition.
Shipping Restrictions and Address Requirements
- No P.O. Boxes: Please provide a physical street address for delivery.
- Restricted Destinations: Due to import laws, we do not ship to Islamic countries, India, Brazil, Moldova, or most African countries.
Privacy is Our Priority
Your privacy is of utmost importance. All orders are shipped in plain, unbranded brown boxes with no indication of the contents, ensuring complete discretion.
Erovenus is committed to making your shopping experience smooth, secure, and private. If you have any questions, our dedicated customer support team is here to help. Shop with confidence!
